Blog Page
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Strategy to avoid being busy fools
'Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.' — Sun Tzu
Customer Experience Excellence
86% of customer's are willing to spend more on products for a great customer experience.
Which venue generates the most revenue?
Today we discuss the oncoming boom - the wall of money (£170bn of excess savings) who are ready to spend,…
What hospitality can learn from retail
Let me start with a question. “How big is your hotel?” If you answered with the number of rooms your…
Target an audience
Target and audience. Ready, Aim, Fire! It's so distressing when you feel like your business is wasting resources.
K.I.S.S – Keep it simple
Over-complicating, over-talking - there is a great skill in being able to make the complicated simple. Learn examples of great…
Inverted hierarchy
'The Iceberg of Ignorance' study shows that only 4% of an organization’s front-line problems are known by top management, and…
The dreaded hippo
Are you aware of the dreaded HiPPO? We explore this important concept to be aware of.
Customer service top 10
The Institute of Customer Service research shows the strong link between customer service and business performance. Well done to the…
