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The importance of relevance in retaining market share
Together with the staffing crisis that the industry is grappling with, one theme has dominated discussions over the last few…
What is the one question hotels should be asking?
We are in the midst of a period of seismic transformation within the hospitality industry. Businesses are under pressure to…
What I’d wish I’d known 20 years earlier – tips
With it being International Women’s Day, I thought it would be apt to write about some things (tips & tricks)…
Reward and Recognition Solutions
But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about…
Increase the number of advocates that you have
How many Advocates do you have? I don't mean customers who have purchased one off, or even a few transactions.…
Feel the fear and do it
Get out of your comfort zone
5 tips to improve revenue
With restricted footfall, it is vital to maximise revenues. Here are 5 tips.1) #upselling2) Improve the #customerexperience3) Focus on #retention4) Follow-up5) #differentiation
Have a great culture
Represent your business everywhere
Communication is key to business success
Clear messaging = business success
