What’s the next big thing in the hospitality and leisure industry? It’s Customer Lifetime Value. It’s all about securing customers who are your advocates and choose to come back again and again.
📈 Improve #profitability
☺ Increase #customerexperience
What’s not to like!
Customers who will continue to have staycations, dinners, celebrate their special occasions, etc etc for ever and ever.
And for properties in a Group, the opportunities are massive from a portfolio perspective.
